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Answers about plans, WhatsApp connections, and messaging fees
View synced chats in Cooby’s Conversations tab—no CRM required. You can also sync them to a connected CRM.
Cloud Sync, Extension Sync, and WhatsApp API bring conversations into Cooby, with optional CRM syncing. WhatsApp API also lets your team reply from connected numbers, following your admin’s permissions and Meta’s 24-hour window and approved-template rules.
Meta messaging fees are paid directly to Meta, separately from your Cooby subscription. No Cooby markup.
Yes. Connect a compatible AI assistant, such as Claude or ChatGPT, through MCP (Model Context Protocol). Ask about conversations, summarize chats, or find follow-ups. Access is read-only: assistants cannot send messages or change data. Members can access their own conversations; admins can access team conversations. Learn how to connect
Your Cooby subscription and Meta’s WhatsApp messaging fees are separate. You pay Meta directly at its published rates. Unlike tools that add a markup to WhatsApp usage, Cooby adds no markup to Meta’s fees. Meta currently charges per delivered message, with rates depending on the recipient’s market and message category. See Meta’s current pricing
Yes. Starter, Growth, and Custom let you connect multiple WhatsApp business numbers and give your team access to their conversations. By default, anyone in your workspace can reply from any connected Cloud API number, so teammates can cover for each other. Admins can restrict who can reply, and each outgoing message shows who sent it. Numbers connected only through Cloud Sync or the extension do not support team replies. Group chats and media or attachment replies are not supported in this version.
Yes. Connect your WhatsApp Business numbers through the WhatsApp Cloud API with coexistence to keep using the WhatsApp Business app on those same numbers. Your team can reply to customers together without giving up the app you already use.
You can send free-form text for 24 hours after the customer’s last message. After that, Cooby prompts you to choose a Meta-approved WhatsApp template. Sending a template does not reopen the window; only a new reply from the customer does.
WhatsApp API templates are managed in the Templates tab and show their Meta status: Approved, Pending, or Rejected, with the rejection reason. You can edit and resubmit rejected templates and fill in variables when sending. Templates can include a text or image header, a footer, and either quick-reply buttons or website and phone buttons.
By default, anyone in the workspace can reply. An admin can restrict replies to admins and the member who owns the connected number. The composer shows which number you are sending from, and each outgoing message displays the sender’s name and avatar.
Our payment partner, Stripe, accepts credit cards, debit cards, and Google Pay.
Our Starter plan has a limit of 6,000 synced messages per member. When your team hits the limit, messages will stop syncing until the next renewal date. To sync more than 6,000 messages, you'll need to add more seats or upgrade to the Growth plan.
For those looking to use a locally-issued Indian cards, ensure your card has already been tokenized or simply choose INR for your currency of choice as per Reserve Bank of India's (RBI) latest e-mandate on recurring transactions online.